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.title-wrap{gap:10px!important}.customer-report-metric{padding-left:10px;padding-right:10px}.customer-report-controls{gap:8px}.customer-report-departments>button,.customer-report-periods>button,.customer-report-periods>.report-date-control>button{padding-left:9px;padding-right:9px;font-size:11px}.customer-report-actions{gap:10px}.customer-report-export{padding-left:10px;padding-right:10px}}@media (width<=1160px){.customer-report-detail>header{grid-template-columns:minmax(240px,1fr) 210px;gap:18px}.customer-report-detail>header.simple{grid-template-columns:1fr}.customer-report-summary{grid-template-columns:repeat(4,minmax(100px,1fr))}.customer-report-summary>p{display:none}.customer-report-table-wrap{overflow-x:auto}.customer-report-table{min-width:1050px}.customer-report-work-summary.refund{grid-template-columns:repeat(3,minmax(0,1fr))}.customer-report-work-summary.compact{gap:12px}.customer-report-work-table{min-width:720px}.customer-report-work-table.refund{min-width:900px}.customer-report-feedback-summary{grid-template-columns:repeat(3,minmax(0,1fr))}.customer-report-feedback-summary>div:nth-child(5),.customer-report-feedback-summary>button:nth-child(5){grid-column:span 2}.customer-report-agent-summary{grid-template-columns:repeat(3,minmax(0,1fr))}.customer-report-agent-summary .orders{grid-column:auto}.customer-report-agent-table-wrap{overflow:auto}}@media (width<=1080px){.customer-report-conversation-drilldown,.customer-report-work-order-conversation-drilldown{grid-template-rows:minmax(230px,1fr) minmax(260px,1fr);grid-template-columns:1fr}.customer-report-drilldown.is-conversation{width:calc(100vw - 24px);height:calc(100vh - 24px)}}@media (width<=760px){.route-customer-report .main{width:100%;max-width:100vw}.route-customer-report .content{overflow:hidden auto!important}.app.route-customer-report .topbar{flex-direction:column;gap:8px;display:flex;flex-basis:auto!important;align-items:stretch!important;height:auto!important;min-height:138px!important;padding:8px 12px!important}.route-customer-report .topbar .title-wrap{grid-template-columns:34px auto;justify-content:start;width:100%;align-items:center!important;gap:7px 8px!important;height:auto!important;display:grid!important}.route-customer-report .topbar .title-wrap h1{font-size:19px}.route-customer-report .topbar .menu-btn{display:grid!important}.route-customer-report .topbar 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.report-date-label-compact{display:inline}.customer-report-periods>.report-date-control.is-selected>button svg{display:none}.customer-report-periods .report-date-menu{position:fixed;width:auto!important;min-width:0!important;max-height:calc(100vh - 132px)!important;top:118px!important;left:12px!important;right:12px!important;overflow:auto!important}.customer-report-periods .report-calendar-grid{grid-template-columns:1fr}.customer-report-periods .report-calendar-month:nth-child(2){display:none}.customer-report-metrics{overscroll-behavior-x:contain;grid-template-columns:repeat(7,minmax(132px,1fr));gap:8px;padding-bottom:4px;overflow-x:auto}.customer-report-metric{height:106px;padding:10px}.customer-report-metric-label{white-space:normal;text-overflow:clip;align-content:center;min-height:26px;font-size:11px;line-height:1.18;overflow:visible}.customer-report-metric-label-text{text-overflow:clip;overflow:visible}.customer-report-metric-info>svg{width:12px!important;height:12px!important}.customer-report-metric-tooltip{padding:7px 8px;font-size:10px;line-height:1.45;top:35px;left:8px;right:8px}.customer-report-metric-value{margin-top:8px}.customer-report-metric strong{font-size:24px}.customer-report-metric-value>em{padding:4px 6px;font-size:9px}.customer-report-metric-copy{gap:3px;margin-top:6px}.customer-report-metric-copy>small{font-size:9px}.customer-report-detail{flex:none;height:calc(100vh - 78px);min-height:480px;max-height:none;padding:14px 10px 10px}.customer-report-detail>header{grid-template-columns:1fr;gap:10px;height:auto;margin-bottom:10px}.customer-report-detail>header.simple{grid-template-columns:1fr}.customer-report-search{grid-area:2/1/auto/-1}.customer-report-summary{grid-template-columns:repeat(4,minmax(130px,1fr));height:auto;padding:8px;overflow-x:auto}.customer-report-summary>div{min-height:58px;padding:8px}.customer-report-work-summary.refund,.customer-report-work-summary.compact{grid-template-columns:none;grid-auto-columns:minmax(140px,1fr);grid-auto-flow:column;gap:8px;padding-bottom:4px;overflow-x:auto}.customer-report-work-summary.compact>div{min-height:66px;padding:7px 8px}.customer-report-work-table-wrap{overflow-x:auto}.customer-report-channel-summary,.customer-report-agent-summary{grid-template-columns:none;grid-auto-columns:minmax(145px,1fr);grid-auto-flow:column;gap:8px;padding-bottom:4px;overflow-x:auto}.customer-report-channel-summary>div,.customer-report-agent-summary>div{min-height:66px;padding:7px 8px}.customer-report-channel-summary>div:last-child,.customer-report-agent-summary .orders{grid-column:auto}.customer-report-feedback-summary{grid-template-columns:1fr 1fr;gap:8px}.customer-report-feedback-summary>div,.customer-report-feedback-summary>button{min-height:74px;padding:10px 8px}.customer-report-feedback-summary>div:nth-child(5),.customer-report-feedback-summary>button:nth-child(5){grid-column:1/-1}.customer-report-feedback-block-head{flex-direction:column;align-items:flex-start;gap:3px;padding:3px 0 7px}.customer-report-feedback-block-head>span{text-align:left}.customer-report-skeleton-summary{grid-template-columns:1fr 1fr;gap:8px}.customer-report-skeleton-summary>div{min-height:66px}.customer-report-chart{height:170px}.customer-report-chart canvas{height:170px!important}.customer-report-work-chart{grid-template-rows:182px 28px;gap:12px;height:222px;margin-bottom:8px}.customer-report-work-chart.legend-two-rows{grid-template-rows:182px 56px;height:250px}.customer-report-work-chart .customer-report-work-chart-plot canvas{height:182px!important}.customer-report-work-chart-legend{justify-content:flex-start}.customer-report-work-chart-legend.two-rows{justify-content:start}.customer-report-work-detail .customer-report-chart-head{flex-direction:column;align-items:flex-start;gap:3px;padding:10px 0 7px}.customer-report-trend-note{text-align:left}.customer-report-agent-chart-head{flex-direction:column;align-items:flex-start;gap:3px;height:auto;padding:12px 0 8px}.customer-report-agent-chart{height:190px}.customer-report-agent-chart canvas{height:190px!important}.customer-report-drilldown-backdrop{padding:6px}.customer-report-drilldown{width:calc(100vw - 12px);height:calc(100vh - 12px);min-height:360px}.customer-report-drilldown>header{flex-basis:60px;height:60px;padding:0 12px}.customer-report-drilldown>header>div>span{flex-basis:32px;width:32px;height:32px}.customer-report-drilldown>header h3{font-size:14px}.customer-report-drilldown-body{padding:10px}.customer-report-drilldown-body.is-conversation{padding:8px}.customer-report-drilldown-total{grid-template-columns:auto auto;gap:7px 10px;min-height:62px;padding:9px 11px}.customer-report-drilldown-total>strong{font-size:24px}.customer-report-drilldown-total>small{text-align:left;grid-column:1/-1;justify-self:start}.customer-report-drilldown-pager{flex-direction:column;align-items:flex-start}.customer-report-drilldown-pager nav{justify-content:flex-end;width:100%;padding-bottom:2px;overflow-x:auto}.customer-report-conversation-drilldown,.customer-report-work-order-conversation-drilldown{grid-template-rows:minmax(210px,1fr) minmax(240px,1fr);gap:8px}.customer-report-conversation-list-panel>header small,.customer-report-work-order-list-panel>header small,.customer-report-problem-list-count{display:none}.customer-report-problem-list-actions{max-width:50%}.customer-report-problem-product-filter{width:min(164px,46vw)}.customer-report-drilldown-chat-header{flex-basis:48px;height:48px}.customer-report-session-id-badge{width:min(150px,52vw)}.customer-report-conversation-rounds{gap:4px;min-height:54px;padding:6px 10px}.customer-report-conversation-rounds>div{flex-wrap:wrap;gap:4px 12px}.customer-report-conversation-rounds>em{white-space:normal}.customer-report-drilldown-footer{flex-basis:52px;height:52px;padding:7px 12px}.customer-report-drilldown-footer>button{min-width:130px;height:36px}}.route-conversation .wechat-service-notice.tone-followed .wechat-service-notice-kind{color:#08764a}.route-conversation .wechat-service-notice.tone-unfollowed .wechat-service-notice-kind{color:#8a5a14}@media (width<=640px){.route-conversation .msg.wechat-service-event>.wechat-service-notice{flex-wrap:wrap;row-gap:3px}.route-conversation .wechat-service-notice time{text-align:center;flex-basis:100%}}.route-knowledge .kb-main{flex-direction:column;display:flex}.route-knowledge .kb-card-head,.route-knowledge .kb-filters,.route-knowledge .kb-pager{flex:none}.route-knowledge .kb-table-scroll{scrollbar-gutter:stable;flex:auto;min-height:0;overflow:auto scroll}.route-knowledge .kb-table-scroll .kb-table{width:100%}.route-knowledge .kb-table-scroll .kb-table thead{z-index:3;position:sticky;top:0}